Life is beautiful if you look at it with the right glasses


Why Organizations Refuse To Get More Efficient

After the financial crisis hit in 2008, organizations demanded a return to bare basics: improve processes, cut costs and enhance efficiency. We had expected that. What we didn’t expect, was companies being downright reluctant to act on our findings and recommendations.


The Aversion to Change – Walter Deprins Interview, Part Three

‘Nobody really likes processes. Everyone knows that process optimisation is necessary, but people are more programmed for suboptimisation than optimisation. We accept that something is systemically wrong, but keeps being corrected.’


The added value of a Credit Collector

A credit collector is an iron hand in a velvet glove. To create added value for the credit department, a credit collector should have the right mix of soft skills. Here is a number of skills you can improve and polish to perfection.